Shipping & Delivery

International Returns Policy:

  • Regrettably, we do not accept international returns under any circumstances.
  • Parcels are shipped in DDU (Delivered Duty Unpaid) mode, placing responsibility on customers to clear goods and handle applicable duties or charges upon landing.

Liability Disclaimer and Government Clearance:

  • We want to clarify that we are not liable for any duties or charges applicable based on your destination address.
  • Customers are expected to clear goods post-payment of necessary charges to the government/shipping partner.
  • DHL shall reach out to you via email when your goods are in transit.

Cancellation and Refund Policy:

  • For any urgent cancellations, promptly email within 48 hours of placing your order.
  • Refunds are applicable only if your order has not undergone processing.

Delivery Assurance and Liability:

  • Once marked as Delivered by our trusted partner DHL, we relinquish liability for any misplaced or stolen parcels.
  • Rest assured, we provide proof of delivery and tracking numbers for your confidence.
  • Any concerns beyond this point should be directed to your local DHL or logistic authorities.

Address Accuracy and Responsibility:

  • To ensure a seamless experience, please inform us of any address changes before processing, as we cannot be held liable for inaccuracies.
  • We strongly encourage customers to provide accurate details to prevent any misplacement or unintended collection by others.

International Orders and Returns:

  • Unfortunately, no store credits are issued for international orders.
  • Refunds or partial refunds as compensation are considered within 48 hours of customers receiving their orders, provided there is compelling evidence of irreparable product faults.
  • Contact us at with supporting photos, videos, and details for a thorough evaluation.

Shipping Costs Breakdown:

  • Avail complimentary worldwide shipping on orders exceeding $125.
  • Exceptions include an additional $20 for Spain and Italy due to specific documentation procedures.
  • For orders below $125, an extra $25 applies worldwide, while $45 is levied for Spain and Italy.

Manufacturing Excellence and Quality Assurance:

  • All our products originate from our state-of-the-art manufacturing unit in Hyderabad, India.
  • As proud manufacturers (Hritik Exim), we conduct meticulous quality checks to ensure your satisfaction and eliminate the need for returns.

Order Processing Insights:

  • Standard order processing time spans 1-5 business days.
  • In specific cases, allow for an extended processing time of up to 6 weeks.
  • Our shipping operations run from Monday to Friday, excluding weekends and Indian national holidays.