JOIN THE 1HS TEAM

As a Salon Manager, you will play a key role in ensuring exceptional customer service, managing salon staff, and driving business growth. This is a full-time, in-office position, and the successful candidate should have prior experience working with salons.

Responsibilities:

• Salon Operations: Manage day-to-day salon operations, including scheduling appointments, managing staff, and overseeing salon maintenance and cleanliness.
• Customer Service Excellence: Ensure that all customers receive high-quality service, addressing their needs and concerns promptly to guarantee a positive salon experience.
• Staff Management: Lead and supervise salon staff, including hairstylists, colorists, and support staff, to create a positive and cohesive work environment.
• Training and Development: Organize training sessions to enhance the skills and knowledge of salon staff, keeping them updated on the latest hair care trends and techniques.
• Performance Evaluation: Conduct regular performance evaluations for salon staff, providing feedback, and implementing improvement plans when necessary.
• Inventory Management: Manage salon inventory, including hair care products and salon equipment, to ensure adequate stock levels and minimal wastage.
• Marketing and Promotions: Collaborate with the marketing team to plan and execute promotions and events that drive footfall and boost salon revenue.
• Financial Management: Prepare and manage salon budgets, monitor expenses, and implement cost-control measures to achieve financial targets.
• Compliance: Ensure compliance with health and safety regulations, as well as company policies and procedures, within the salon premises.
• Customer Engagement: Interact with customers to understand their needs and preferences, and proactively seek feedback to improve salon services.

Requirements:

• Proven experience as a Salon Manager or a similar leadership role in a salon setting.
• Strong knowledge of hair care products, styling techniques, and industry trends.
• Excellent interpersonal and communication skills to interact with staff and customers effectively.
• Leadership abilities to motivate and guide salon staff towards achieving performance goals.
• Organisational and multitasking skills to manage salon operations efficiently.
• Prior experience in salon staff recruitment, training, and performance management.
• Flexibility to work full-time from our Jubilee Hills office in Hyderabad.
• Proven track record of achieving salon revenue targets and customer satisfaction metrics.
• A passion for the hair care and beauty industry, with a focus on delivering top-notch salon experiences.
• Diploma or certification in cosmetology or a related field is preferred but not mandatory.

If you have a successful track record of managing salons, a passion for the beauty industry, and the ability to lead and inspire a team, we welcome you to join 1 Hair Stop as our Salon Manager. This is an exciting opportunity to contribute to the growth and success of our salon section while ensuring that our valued customers receive exceptional salon services and care.

We are seeking a highly motivated and experienced Social Media and Customer Relationship Manager to join our growing team. This individual will be responsible for managing all aspects of our social media strategy and coordinating with internal teams to optimize customer engagement. An in-depth understanding of our products and the tools we utilize is essential. This role also requires exceptional customer service skills, including handling escalated customer cases.

This is an in-office position, and the successful candidate will be required to work from our Jubilee Hills office.

Responsibilities:

• Instagram Strategy & Posting: Develop and implement effective Instagram strategies. This includes creating, curating, and managing all published content (images, video, and written).
• Team Coordination: Collaborate with internal teams such as design and content to optimize our social media presence and ensure consistent brand messaging.
• Performance Monitoring: Regularly check and report on overall performance metrics, including calls, emails, and WhatsApp interactions.
• Product Knowledge: Gain an in-depth understanding of our products to effectively communicate their benefits and features across all social media channels.
• Customer Escalation Handling: Manage escalated customer cases to provide resolutions that maintain customer satisfaction and loyalty.
• Tool Proficiency: Become proficient in all the tools we use for social media management, CRM, and other related tasks.
• Leave Coverage: Take over to ensure all inquiries are answered if a team member is on leave.
• Email Strategy: Coordinate with the design and content teams to develop and execute an effective email marketing strategy.
• WhatsApp Marketing: Develop and implement strategies for utilizing WhatsApp as a marketing and customer engagement tool.
• Sales Strategy & Content: Contribute to the development of our sales strategy, and coordinate with the content team to create compelling sales content.
• Photoshoot Management: Handle the organization and execution of photoshoots for social media content.

Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or related field
• Minimum 3 years of social media management and customer service experience
• Experience with CRM platforms, email marketing, and social media automation tools
• Excellent communication skills and the ability to work well in a team
• Detail-oriented with strong analytical skills to interpret social media and customer engagement data effectively
• Demonstrated ability to handle escalated customer service issues
• Strong knowledge of social media trends and a passion for staying current with industry changes
• Experience in managing photoshoots is a plus

Note: This job description is not exhaustive and the role might involve carrying out tasks not necessarily mentioned above, as the scope of the job may change over time.

1 Hair Stop, a leading hair care product retailer based in Jubilee Hills, Hyderabad, is seeking a dynamic and results-driven Sales/Customer Executive to join our team. As a Sales/Customer Executive, you will play a crucial role in handling social media queries and converting leads into successful sales. This is an in-office position, and the successful candidate will be required to work from our Jubilee Hills office.

Responsibilities:

• Social Media Engagement: Monitor and respond to customer inquiries and feedback across various social media platforms promptly and professionally.
• Lead Conversion: Engage with potential customers, provide product information, and guide them through the sales process to convert leads into sales.
• Customer Care: Offer exceptional customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction.
• Sales Target Achievement: Work towards achieving individual and team sales targets by effectively promoting products and services to potential customers.
• Product Knowledge: Develop a deep understanding of our hair care products to answer customer queries accurately and recommend suitable products.
• Order Processing: Efficiently process orders and coordinate with the fulfillment team to ensure timely delivery.
• Follow-Up: Proactively follow up with potential customers to nurture leads and facilitate sales closures.
• Sales Reports: Maintain accurate and up-to-date records of sales activities, customer interactions, and feedback.
• Team Collaboration: Collaborate with the sales team and other departments to ensure a seamless customer experience and resolve any escalations.
• Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitor offerings.

Requirements:

• Minimum 2 years of experience in sales or customer care roles, preferably in the retail industry.
• Strong communication and interpersonal skills to effectively engage with customers and provide quick resolutions to queries.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Good organizational skills and ability to multitask in a fast-paced environment.
• Passion for hair care products and willingness to learn about new products in the industry.
• Exceptional problem-solving skills to address customer concerns effectively.
• Proactive, self-motivated, and able to work independently as well as in a team.
• Proficiency in using social media platforms for customer engagement and lead generation.
• Work from 10 AM to 7 PM, Monday to Saturday, with Saturday being a half-day.
• Must be based in Hyderabad and able to work exclusively from the Jubilee Hills office.

If you are a go-getter with a passion for sales, exceptional customer service skills, and a flair for social media engagement, we would love to hear from you. Join 1 Hair Stop and be part of a dynamic team that is dedicated to providing top-notch hair care solutions to our customers.

As a Content Creator, you will play a crucial role in crafting engaging and visually captivating content centered around hairstyles, hair care tips, and product demonstrations. We welcome individuals with a passion for hairstyling, video editing, and creativity, and no prior experience is required!

Responsibilities:

• Content Creation: Produce high-quality and visually appealing content for our website, social media platforms, and other digital channels. This will include hairstyle tutorials, hair care tips, product reviews, and creative video content.
• Hairstyle Demonstrations: Showcase various hairstyles using our products through step-by-step demonstrations, ensuring clarity and simplicity for our audience.
• Video Editing: Utilize your video editing skills to create captivating and professional videos that align with our brand image and style.
• Product Promotion: Collaborate with our marketing team to incorporate our hair care products seamlessly into your content, highlighting their features and benefits effectively.
• Stay Up-to-Date: Keep abreast of the latest hairstyle trends, hair care techniques, and industry developments to ensure our content remains fresh and relevant.
• Collaboration: Work closely with our marketing and social media teams to develop content strategies and align content creation with our overall marketing campaigns.
• Engage with Audience: Respond to comments and engage with our audience on social media to build a strong and interactive community.
• Photography: Capture high-quality images of hairstyles and products for use in content creation.

Requirements:

• Passion for Hairstyling: An avid interest in hairstyles and hair care, with a keen eye for detail and aesthetics.
• Video Editing Skills: Proficiency in video editing software to create captivating and polished video content.
• Creativity: Ability to think outside the box and come up with innovative content ideas that resonate with our target audience.
• Adaptability: Willingness to learn and try new techniques and hairstyles, adapting to the evolving trends.
• Strong Communication: Good verbal and written communication skills to effectively explain hairstyle techniques and hair care tips.
• Basic Photography Skills: Familiarity with photography fundamentals to capture visually appealing images.
• Positive Attitude: A proactive and positive approach to work, open to feedback and collaboration.
• Tech-Savvy: Comfortable using various digital tools and platforms to create and publish content.

If you have a flair for hairstyling, love experimenting with video editing, and possess a creative mindset, this is an incredible opportunity to showcase your talent and make a significant impact in the hair care industry. Join 1 Hair Stop, and let's create inspiring and engaging content together!